- Wellbeing support — How to access support for anxiety, loss, isolation, relationship difficulties and other wellbeing concerns.
- Get support — Access routes, triage, the support process and when to use another service.
- Support after online harm — Support and safeguarding escalation where online harm, coercion or exploitation affects wellbeing.
- Routine check-ins — How planned check-ins and continuity support are managed.
- Safeguarding and referrals — How an urgent concern is escalated and referred to the competent service.